social marketing Tag

5 Ways to Optimize Customer Service with Social Media

With a persistently booming popularity in e-commerce these days, it seems that web entrepreneurs of all ages and experience levels are emerging onto the scene daily, snatching up what’s left of the domains with their bright eyes and big dreams of fortune.

And, although, an online business promises many advantages to that of a traditional brick and mortar – little or no overhead, flexible hours and no face-to-face interaction – it’s important that these self-starters don’t neglect the crucial details that can make or break any business, online or not. Customer service.

Fortunately, Mashable.com, with help from social-media blogger Lauren Vargas, has extended a helping hand to these go-getters by providing some invaluable advice to industry newcomers. Below, they have highlighted five key areas worth noting to ensure that your business excels with many happily returning customers.

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Marketing in an Online Age

It’s becoming increasingly obvious that strategic online marketing is a vital part of successful businesses today. Whether it’s an interactive website, a viral campaign via YouTube, a Facebook page, or a Twitter account, companies are doing whatever it takes to keep up with the changing technology.

But it seems like many companies are falling into the trap of using the innovations of today with the mindset of yesterday. To that end, they might post regular updates to their Twitter account, but there is a line of red tape, approvals, and edits that are undertaken before any of that content hits the internet. Social media and online marketing, however, is all about instant communication. It’s about human interaction, which means for companies the ability to talk on a personal level with their customers.

But by closely censoring, monitoring, tweaking, and tailoring the content in these social venues, nothing appear genuine to the customer (or potential customer). Customers are savvy to when they are reading something that’s been worked over by a professional, and it puts them automatically on alert. We’re trained to basically dismiss anything we hear or see in more traditional forms of marketing such as television commercials, print ads, radio spots, or anything else. Through years of inundation, we’re trained to believe that an advertisement will say anything to get customers interested in the product, even if it’s not true.

But there isn’t that associated jadedness with online marketing (as of yet, anyway). When done right, there is a ring of honesty, truth, humanity, and personality in the messages through these venues. And this is exactly what’s often lacking in much of the generic ad copy created through the more traditional (or “old”) means.
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Zombies Unite! Social Networking Hits Hollywood

If someone gave you $70, what would you do? Would you go on a very meager and very short lived shopping spree? Would you purchase a commemorative DVD box set of some kind? Or would you create a full length film that is wowing critics and audiences at Cannes, one of the most prestigious film festivals in the world?

That’s exactly what 30 year old director Marc Price decided to do with his pocket change. His zombie flick “Colin” cost just $70, and that includes every possible expense—the actors, the editing, the directing, the camera equipment, the make up, and everything else required to make a full length film.

But how did Price manage to stay so insanely under budget? Easy. He begged, pleaded, and hyped via the social network. Zombie films, after all, have a very loyal and very specific cult following thanks to films such as “Night of the Living Dead” and the more comedic turn “Shaun of the Dead.”

Price utilized this knowledge to rally fans of the genre through venues such as Facebook and MySpace. By posting the simple query, “Who wants to be a zombie?” they managed to get fifty people in full zombie regalia ready to be a part of the film for nothing other than the fun of it.

But there are lots of filmmakers and other various artists that promote their work on social networking sites and still don’t receive the acclaim and renown enjoyed by Price and his little movie that could. So what was his key to marketing success? Basically, he coupled the power of the social networks with an innovative and high quality product.
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He Blogged, She Blogged

When it comes to men and women, who blogs better? Moreover, how do men and women approach blogging? People all have their reasons for engaging in social interaction, and when it comes down to it women are more likely to blog for social and emotional interaction than men.

A recent Entrepreneur.com article mentioned a study that found more than 36 million women blog every week. Almost 50 percent of those women said that blogs influenced their buying habits. Some women even said they were so committed to blogging that they would give up PDAs and alcohol to continue doing so.

More than half of all bloggers in North America are women. These women tend to write more and longer than their male counterparts. Strangely enough a recent study out of Great Britain noted that the most influential bloggers tend to be white American males. This study also found that women were more interested in the social aspects of blogging, while men care more about new information and opinion.
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Marketing On Facebook

Companies may actually be losing money when they block social networking sites like Facebook. Many companies block access to Facebook because they fear employees will waste time socializing, or share too much information about their company.

A recent global pole conducted by Sapphos estimates that about 50 percent of employees are blocked from or restricted in their Facebook use. MySpace, YouTube and LinkedIn are also commonly blocked.

These companies may believe they are gaining an edge on employee productivity, but what they’re actually doing is eliminating powerful marketing, advertising and recruiting mechanisms. Facebook is one of the most trafficked sites on the Web and smart companies are taking advantage of that. Social networking can easily segue into social marketing with the right techniques.
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