Fortune 100 Companies Confused By Twitter
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A recent report from Weber Shandwick, a New York-based public relations firm, shows that many of the Fortune 100 companies are still trying to figure out the Twitter phenomenon taking over the planet. However, they are going to need to get onboard soon if they want to keep up with the world. The social-networking site has been very useful for companies by giving customers another way to stay in contact with their business.
Surprisingly, 27 of the 100 companies had never even touched Twitter, while the other 73 companies had created a total of 540 Twitter accounts for various departments within their company. While that seems like a lot of accounts, the report found that only 32% showed personality on their profile along with well-designed backgrounds in addition to names and/or photos of those who posted tweets.
Four percent of the accounts were no longer used and was due to either the account being “set up specifically for an event that had since ended or the account was simply abandoned. “Eleven percent of the accounts were quiet, and were categorized as placeholders to prevent what is known as “brand-jacking.” The term comes from companies creating an account so that no one else will take the account. This can cause confusion and potentially damage company reputations. This shows that companies realize the important of Twitter, but aren’t necessarily using it. The remaining 53 percent would post, but with no personality, and only posting company news or product information. (more…)